Payment Reminders & Troubleshooting

1. Go to Settings → Communications Settings.
2. Turn on auto-reminders.

mazu then emails the reminder to the customer automatically, with no action needed from you.

Yes. The reminder text is fully editable, so you can match your own tone and add details such as your UPI ID or a contact number.

Edit it under Settings → Communications Settings.

Yes. Open the invoice and tap Share to send it again straight away.

This works independently of the automatic schedule, so you can chase a single overdue customer without changing your reminder settings.

This happens when the payment wasn't recorded in mazu before the reminder was scheduled. It's a timing issue, not a system error.

Record the payment against the invoice and no further reminders for it will go out.

The payment needs to be recorded against the invoice before the status changes.

Open the invoice → Receive Payment, enter the amount and the date received, and save. The status updates immediately to Paid or Partially Paid.

Record the payment against that invoice right away. Once it's recorded, no further reminders for it will be sent.

The reminder was scheduled before the payment was logged, so this is a timing gap rather than an error. A short note to the customer clears up any confusion.

1. Check your UPI ID and bank details under Settings → Business.
2. Ask the customer which UPI app they used and what error they saw.
3. Ask them to try a different UPI app. This resolves most cases.

Fallback: they can pay by bank transfer using the account details on the invoice, after which you record the payment manually.