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Extra Users Pricing
What does "extra user" or "add-on" user mean?
The Growth plan includes one default user. If you need additional people to log in and use mazu for that company (e.g., a billing assistant, a partner), you can add extra users at an additional cost. Extra users get their own login (email or phone) to the company.
Can I add extra users on the Free plan?
No. Extra users can only be added on paid plans (Growth). This feature is not available on the Free plan.
Does adding an extra user give them a separate company or extra features?
No. An extra user gets an additional login to the same company. It does not grant extra feature limits or a separate company slot. They work within the same company and the same plan's feature set.
How much does an extra user cost?
Monthly Growth plan: ₹200 per month per extra user. Annual Growth plan: ₹2,000 per year per extra user.
What if I add an extra user in the middle of my billing cycle?
The extra user is charged pro-rated, only for the remaining period until your plan renews. Monthly plans: charged only for the remaining days of that month. Annual plans: (2000 / 360) × remaining days in the plan. Extra user's billing automatically aligns with the main plan's renewal date.
What happens to extra users when I change my billing cycle?
If you switch from annual to monthly (or vice versa), all extra users are also moved to the new billing cycle. Their billing duration syncs with the primary plan. If you move to monthly, extra users also become monthly, even if they previously had annual validity.
What happens to extra users when I upgrade from Free to Growth?
If you had any users on your account before upgrading, they migrate to the new plan. You pay for the plan and the extra users to start the subscription.
Can I remove an extra user?
Yes, but the seat is not cancelled immediately. The user is removed, but the seat remains active until the end of the billing cycle. During this time, you can assign the seat to a different person. At the end of the cycle, the seat is removed and you are no longer charged for it.
Do I get a refund if I remove an extra user?
No. No refunds are provided for removing an extra user mid-billing cycle. The seat simply expires at the end of the paid period. Exception: If the primary plan is cancelled within the first 7 days (and qualifies for a full refund), extra users added during those 7 days are also refunded.
Can I add multiple extra users?
Yes. Each additional user is charged at the same rate (₹200/month or ₹2,000/year). Each one is pro-rated based on when they are added relative to the plan renewal date.
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