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Login & Account
How to change the password?
- Click on company name: In the top right corner of the screen, click the company name.
- My Profile: click on ‘My Profile’ from the dropdown.
- Create Password: Click on ‘Create Password’, you have entered the existing password and then the new password.
Does updating your mobile number or email affect your login credentials?
- Yes, if you update the email or mobile number in the My Profile section, the login credentials will be updated accordingly.
I forgot my password / can't log in. What should I do?
mazu also uses phone number login with OTP. If you're not receiving the OTP, check that your phone number is correct and that you have network connectivity. If the issue persists, contact support with your registered phone number.
Can I delete my account and data?
Yes. Contact support to request account deletion, and all your data is permanently removed.
Important: Export any invoices and reports you need for tax records before you request deletion. Once removed, the data can't be recovered.
Still need a hand?
Our team replies the same business day. Tell us your registered number and we'll find your account fast.