Terms and Conditions

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Terms and Conditions

1. About these terms

These Terms and Conditions govern your access to and use of mazu, a GST billing and business management platform operated by BUSY Infotech Pvt. Ltd. (referred to as mazu, we, us, or our throughout this document).

By creating an account or using mazu in any way, you agree to be bound by these terms. mazu may update these terms from time to time. When it does, the revised terms take effect immediately on posting. We'll notify you of material changes by email or in-app notification. Continued use of the platform after changes are posted means you accept the revised terms.

If you don't agree with any part of these terms, please don't use the platform.

2. Who can use mazu

You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872. By using mazu, you confirm that you meet these requirements.

If you're registering on behalf of a business, you confirm that you're duly authorised by that business to accept these terms and bind it accordingly.

3. Electronic communications

By creating an account, you agree to receive transactional, product, and commercial communications from mazu via email, SMS, calls, or push notifications — including on numbers registered on the Do Not Call Registry. You can opt out of commercial communications at any time by using the unsubscribe option in any email or by writing to support@mazu.in.

4. Your account

4.1 How accounts work

mazu has three main entities: User, Company, and Plan.

A User holds a mazu License ID linked to a registered email address or mobile number. Each email or mobile number can be mapped to only one License ID.

Under one License ID, a User can create and manage one or more Companies. Each Company is independent and mapped to its own subscription plan. A Company can be on the Free plan or a paid plan. Paid companies can have multiple extra paid users; each Company on the Free plan includes one user by default.

Each Plan has a fixed subscription price applicable to all companies on that plan, and can be billed monthly or annually.

4.2 Keeping your account secure

You're responsible for keeping your login credentials confidential. All activity that occurs under your account is your responsibility. If you believe your account has been accessed without your permission, notify us immediately at support@mazu.in.

4.3 Accurate information

You agree to provide accurate, current, and complete information at registration and to keep it updated. If you provide false or misleading information, mazu may suspend or terminate your account without prior notice.

5. Subscription plans

5.1 Free plan

mazu's Free plan lets you create up to 100 invoices per month at no cost. It is limited to one user per Company and does not support additional paid users.

5.2 Paid plans

Paid plans (such as the Growth plan at ₹2,500 per year) unlock higher usage limits, additional features, and the ability to add extra users. Plans are available on monthly or annual billing cycles.

5.3 Extra users

Extra users can only be added to companies on a paid plan. Pricing for extra users is:

  • ₹250 per month per extra user on a monthly plan
  • ₹2,000 per year per extra user on an annual plan

Adding an extra user grants an additional login (email or phone) to the Company. It does not grant additional feature limits or an additional Company slot.

If a user is added mid-cycle, a pro-rated charge is applied for the remaining period. The extra user's validity is automatically aligned with the base plan's renewal date.

5.4 Changing plans

You can upgrade, downgrade, or cancel your plan at any time, subject to the following:

  • Free to Paid:
    Upgrade at any time from the mazu website, web app, or mobile app.
  • Monthly to Annual:
    The change takes effect at the end of your current monthly billing cycle.
  • Annual to Monthly:
    The change takes effect at your next annual renewal date.
  • Paid to Free (downgrade):
    You can cancel your paid plan and revert to Free. For annual plan cancellations, see the Refund Policy.

5.5 Plan migration and mid-plan changes

If a primary user upgrades from Free to a paid plan, all associated users migrate to the new plan duration.

If a primary user switches to a monthly subscription, all associated extra users are also moved to a monthly cycle, even if they previously had annual validity.

Adding extra users just before an upgrade will not grant them a free extended period. Plan and user validity are re-aligned and the full amount for the new cycle is charged accordingly.

6. Payments and billing

mazu supports all major payment modes, including credit cards, debit cards, UPI, and net banking. Credit cards are specifically supported to enable recurring auto-debit mandates for subscription renewals.

Your subscription amount is auto-debited from your chosen payment method on each billing date, in line with your plan cycle.

Prices shown on the platform are inclusive of applicable taxes unless stated otherwise. mazu reserves the right to revise pricing with reasonable advance notice.

7. Data ownership and intellectual property

7.1 mazu's intellectual property

All content, software, trademarks, logos, and other intellectual property on the mazu platform are owned by or licensed to BUSY Infotech Pvt. Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your own business purposes only.

You may not copy, modify, distribute, sell, reverse-engineer, decompile, or create derivative works from any part of the mazu platform without our prior written consent.

7.2 Your content

Any content you create or upload to mazu — your invoice data, customer records, company information — remains yours. You grant mazu a licence to store, process, and display this content solely to provide the service to you. mazu will not use your business or financial data for marketing or advertising purposes.

8. Collection of information

mazu may collect certain information about how you use the platform, including IP addresses, browser type, pages visited, and usage patterns. This data is used to improve the platform and personalise your experience. It may be aggregated and analysed internally.

mazu uses cookies on its website and mobile applications to keep you logged in, remember preferences, and understand usage patterns. By using mazu, you consent to the use of these technologies. You can control cookie behaviour through your browser settings, though disabling them may affect some functionality.

For full details of what we collect and how we use it, please refer to our Privacy Policy.

9. Google Account integration

If you choose to connect your Google account, we use secure OAuth authentication provided by Google to access limited permissions required to send emails on your behalf.

We only access the minimum data necessary to provide this functionality, such as your email address and permission to send emails. We do not read, store, or analyze your email inbox unless explicitly stated.

Your Google data is used solely to enable email-sending features within the application and is not shared with third parties. You may revoke access at any time through your Google account settings.

We comply with the Google API Services User Data Policy, including the Limited Use requirements.

You may revoke access at any time via your Google account permissions.

You agree not to:

  • Use the service to send spam or unauthorized communications
  • Violate applicable laws or third-party policies (including Google policies)

10. What you agree not to do

By using mazu, you agree not to:

  • Use the platform for any unlawful purpose or in violation of any applicable Indian law or regulation.
  • Attempt to gain unauthorised access to other users' accounts or mazu's systems.
  • Reverse-engineer, decompile, or disassemble any part of the mazu software.
  • Use the platform to send spam, spread malware, or engage in phishing or other fraudulent activity.
  • Misrepresent your identity or impersonate any person or entity.
  • Upload or transmit content that is unlawful, harmful, obscene, defamatory, or that infringes on any third party's rights.
  • Interfere with or disrupt the platform's infrastructure, servers, or services.
  • Use the platform to engage in any activity that violates the IT Act, 2000, or any other applicable law.

11. Availability and service changes

mazu aims to maintain high availability but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control, including force majeure events such as natural disasters, power failures, cyber-attacks, or government action.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the platform at any time. We will make reasonable efforts to notify you of significant changes in advance.

12. Suspension and termination

12.1 Termination by mazu

mazu may suspend or terminate your account if we reasonably believe you have violated these terms, engaged in unlawful activity, or posed a risk to other users or the platform. We may also suspend accounts during extended periods of inactivity or at the request of law enforcement.

Objections to suspension may be raised at support@mazu.in within 30 days of notification. Suspended accounts not responded to within 30 days may be terminated.

12.2 Termination by you

You may terminate your account at any time by contacting us. On termination, your access to all services will end and your account data will be deleted, subject to any legal retention obligations.

12.3 Effect of termination

No refund is issued in the event of termination by mazu for breach of these terms. For voluntary termination of an annual plan within the first 7 days of first purchase, please refer to the Refund Policy.

13. Disclaimer of warranties

mazu is provided on an as-is and as-available basis. We make no warranty that the platform will be uninterrupted, error-free, or free from viruses or harmful components. Your use of the platform is at your own risk.

14. Limitation of liability

To the maximum extent permitted by applicable law, mazu and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including loss of data, business interruption, or loss of profits.

Our total liability for any claim arising under these terms shall not exceed the amount you have paid to mazu in the three months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless mazu, its officers, directors, employees, and affiliates from any losses, claims, damages, or expenses (including legal fees) arising out of your use of the platform in violation of these terms, any applicable law, or the rights of a third party.

16. Governing law and dispute resolution

These terms are governed by the laws of India. Any dispute, controversy, or claim arising out of or relating to these terms shall first be attempted to be resolved informally by contacting us at support@mazu.in.

If informal resolution is not possible, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on a sole arbitrator, a panel of three arbitrators shall be appointed — one by each party, and the third by the two appointed arbitrators. The venue for arbitration shall be New Delhi. Proceedings shall be conducted in English.

17. Get in touch

Questions about these terms? We're happy to help.