Terms & Condition

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Terms & Conditions

The following demonstrates User Agreement (here-in-after referred to as an "Agreement") between BUSY INFOTECH PRIVATE LIMITED running brands "mazu" (“We”, “Our”, “Us” ) and the users of the Website ("You", "Your", "User"/"Users").

Before you subscribe to and/or begin participating in or using web site, mazu believes that user(s) have fully read, understood and accept the Agreement.

If you do not agree to or wish to be bound by this Agreement, you may not access or otherwise use the website.

USER AGREEMENT

Your use of the mazu website, www.mazu.in/ and mobile application, mazu mobile App (hereinafter referred to as "website"), services and Software (It means the products and services made available by Us via mazu Accounting Software, modules, and feature(s) or Our cloud software and applications for businesses, including associated offline and mobile applications. available on a website is governed by the following terms and conditions.

AMENDMENT TO USER(S) AGREEMENT

mazu may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. If you do not adhere to the changes, you must stop using the service. Your continuous use of the service will signify your acceptance of the changed terms.

USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by mazu. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law i.e. Indian Contract Act, 1872. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. mazu advises its users that while accessing the website, they must follow/abide by the related laws. mazu is not responsible for the possible consequences caused by your behaviour during use of website. mazu may, in its sole discretion, reserve the right to terminate your membership and refuse to provide you with access to the Website at any time.

If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this Agreement and you have the authority to bind that business entity to this Agreement.

ELECTRONIC COMMUNICATIONS

When You use the Website or send emails or other data, information or communication to mazu, You agree and understand that You are communicating with mazu through electronic records and You consent to receive communications via electronic records from mazu periodically and as and when required.

REGISTRATION AND YOUR ACCOUNT

To become a Registered User(s) there is a proper procedure which is for the convenience of user(s) so that they can easily log-in and log-out.

User(s) can become a Registered User(s) by filling an on-line registration form on the website by giving desired information (name, contact information, details of its business, etc.). mazu will establish an account ("Account") for the user(s) upon registration, which can be accessed using Your email address or mobile number used for registration (“User Id”) and assign a password ("Password") for log-in access to your Account. If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for maintaining the confidentiality of your personal and non-personal information and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your User ID and Password , as the case may be.

If you register on behalf of a business entity, you represent that business entity and (a) you have the authority to bind the entity to terms and condition of use and/or this Agreement; (b) the address you use when registering is the principal place of business of such business entity; and (c) all other information submitted to mazu during the registration process is true, accurate, current and complete.

By becoming a Registered User, you consent to the inclusion of your personal and non- personal data in our on-line database and authorize mazu to share such information with other user(s). mazu may refuse registration and deny the membership and associated User ID and Password to any user for whatever reason. Website may suspend or terminate a registered membership at any time without any prior notification in interest of mazu or general interest of its visitors/other members without giving any reason thereof.

You agree to receive promotional, transactional, and commercial communication from mazu through calls, emails, SMS or push notifications, even if Your contact number(s) are registered on Do Not Call Registry,

You agree, inter alia, to:

  1. Provide true, accurate, current and complete information about yourself as prompted by mazu's registration form or provided by You
  2. Maintain and promptly update the personal and non-personal Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete or mazu has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Agreement, mazu has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

DATA OWNERSHIP

mazu is the sole owner and the lawful licensee of all the rights to the software. All title, ownership and intellectual property rights in the software and its products or services, including the website content shall remain with mazu.

The copying, redistribution, or use by You of any part of Our software is strictly prohibited. Your use of Our services does not grant You ownership rights of any kind in Our software. mazu reserves all rights not expressly granted to You in this Agreement.

In no event shall mazu be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to Your data. You hereby acknowledge that any reliance upon the information shall be at Your sole risk and further understand and acknowledge that the information has been legally complied. We respect Your right to ownership of content created or stored by You. You own the content created or stored by You. Unless specifically permitted by You, Your use of the Services does not grant mazu the license to use, reproduce, adapt, modify, publish or distribute the content created by You or stored in Your user account for marketing or any similar purpose. You grant mazu permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of Your user account solely as required for the purpose of providing the Services to You.

COLLECTION OF INFORMATION

As part of the service, mazu may track certain information about You based upon Your behaviour on the product. We use this information to do internal research on Our users’ demographics, interests, and behaviour to better understand, protect and serve Our users and improve Our services. This information is compiled and analysed on an aggregated basis. We may also collect Your Internet Protocol (IP) address and the URL used by You to connect Your computer to the internet, etc. This information may include the URL that You just came from (whether this URL is on Our Website or not), which URL You next go to (whether this URL is on Our Website or not), Your device information and configurations, computer browser information as the case maybe. We may use cookies on Our Website and apps (as the case maybe) to identify You in order to make Our Website more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website. If You choose to make a purchase through the Platform, We collect information about Your buying behaviour. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

USE OF THE www.mazu.in

You understand and agree that mazu and the Website merely provide hosting services to its Registered Users and persons browsing/visiting the Website. All items advertised/listed and the contents therein are advertised and listed by Registered Users and are third party user generated contents. mazu has no control over the third party user generated contents.

Choice/Opt Out

mazu may or may not allow all users the opportunity to opt out of receiving non- essential (promotional, marketing-related) communications on behalf of its partners and from itself in general after setting up an account.

You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

  • Belongs to another person and to which You does not have any right to;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  • Harm minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonate another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • Shall not be false, inaccurate or misleading;
  • Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
  • Shall not use the Services for the transmission of “junk mail”, “spam”, “chain letters”, “phishing” or unsolicited mass distribution of email.
  • Shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and
  • Shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under.
    You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Goods and Services Tax, Income Tax, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
    mazu will only use Your Information in accordance with the Agreement and mazu Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS

mazu respects the intellectual property rights of others, and we expect our User(s) to do the same. We believes that the User(s) agree that they will not copy, download & reproduce any information, text, images, video clips, directories, files, databases or listings available on or through the web site ("mazu content") for the purpose of re- selling or re-distributing, mass mailing (via email, wireless text messages, physical mail or otherwise), operating a business competing with mazu, or otherwise commercially exploiting the mazu content. Systematic retrieval of mazu content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from mazu is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of mazu's services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. mazu reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the mazu service, or if mazu believes that user(s) conduct is harmful to the interests of mazu, its affiliates, or other users, or for any other reason in mazu's sole discretion, with or without cause.

In no event mazu shall be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to its services. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Trademark

Any icons and logos related with “mazu” are registered trademarks or trademarks or service marks of mazu in various jurisdictions and are protected under applicable trademark and other proprietary and intellectual property rights laws. The unauthorized adoption copying, modification, use or publication of these marks is strictly prohibited.

Copyright

All Website/software Content including Website Information is copyrighted to mazu. You shall not indulge in infringement of mazu’s copyright and may not use the information provided by mazu in an unauthorized manner or for unauthorized purposes.

GENERAL LIMITATIONS

Except as otherwise expressly provided under this License Agreement, You shall have no right, and You specifically agree not to:

  1. Utilize the Software beyond the applicable terms;
  2. Transfer, assign or sublicense Your license rights to any other person, and any such attempted transfer, assignment or sublicense shall be void;
  3. Provide, divulge, disclose, or make available to, or permit the use of the Software by any third party;
  4. Sell, resell, license, sublicense, distribute, rent or lease the Software or include the Software in a service bureau or outsourcing offering;
  5. Make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or to permit third parties to do the same;
  6. Decompile, decrypt, reverse engineer, disassemble or otherwise reduce the Software to human-readable form, or to permit third parties to do the same;

INDEMNIFICATION

You agree to indemnify and hold harmless mazu, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including advocate’s fees and costs) arising out of or relating to any claims that You have used mazu in violation of another party’s rights, in violation of any law, in violations of any provisions of the Agreement, or any other claim related to Your use of the Services, except where such use is authorized by mazu.

LIMITATION OF LIABILITY

You agree that mazu shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if mazu has been advised of the possibility of such damage.

FORCE MAJEURE

If the whole or any part of the performance is prevented, hindered or delayed by a Force Majeure event (as defined below), Company shall not be liable for any failure to perform any of its obligations under these terms and conditions or those applicable specifically to its services / facilities, and in such case its obligations shall be suspended for so long as the Force Majeure event continues. “Force Majeure Event” means any event, due to any cause beyond the reasonable control of Company, including without limitations, unavailability of any communication systems, breach, or virus in the digital processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, lockdown, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication, orders of domestic or foreign courts or tribunals or non-performance of third parties etc.

DISCLAIMER OF WARRANTIES

You expressly understand and agree that the use of mazu is at Your sole risk. The software and its services are provided on an as-is-and-as-available basis. mazu expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. mazu makes no warranty that the services will be uninterrupted, timely, secure, or error free. Use of any material downloaded or obtained through the use of mazu shall be at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile telephone, wireless device or data that results from the use of mazu or the download of any such material. No advice or information, whether written or oral, obtained by you from mazu, its employees or representatives shall create any warranty not expressly stated in the agreement.

HOSTING LOCATION

The location of the cloud facility from which You are served depends on the mapping of Your region/country to the available cloud facilities at the time of Your sign-up. We may migrate Your account or require You to migrate Your account to a different cloud facility in the event of any updates to the region/country to cloud facility mapping at any point of time. You must not mask Your internet protocol (IP) address at the time of sign-up since Your region/country is determined based on Your IP address. If, at any time, Your actual region/country is found to be different from the region/country in Our records, mazu may take appropriate action such as migrate Your account or require You to migrate Your account to the cloud facility corresponding to Your region/country, or close Your account and deny the Service to You. If You are served from a cloud facility outside Your region/country and a mazu group entity has an office in Your region/country, apart from storing the data in the cloud facility assigned to You, We may store a local copy of the data in Your region/country.

SUSPENSION AND TERMINATION

Termination by Us:

  • We may suspend Your user account or temporarily disable access to whole or part of any service offered by mazu to You, in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies.
  • In addition, we reserve the right (i) to terminate Your user account and deny the Services upon reasonable belief that You have violated the Agreement and (ii) to terminate Your access to any service in case of unexpected technical issues.
  • Objections to suspension or disabling of user accounts should be made to info@mazu.in within thirty days of being notified about the suspension. We may terminate a suspended or disabled user account after thirty days.

Termination by You:

  • Termination By You: Upon request, You may terminate this Agreement and stop your use of the Services and mazu Software at any time. We will terminate Your user account on Your request.

Consequence of Termination:

  • Termination of user account will include denial of access to all Services, deletion of information in Your user account such as Your email address and password and deletion of all data in Your user account.

REFUND AND CANCELLATION

  1. There shall be no Refund in case of Termination by Us.
  2. In case of Termination by You, only Annual Subscriptions Customer/s are entitled to raise a request for full refund of their subscription amount provided that they have raised a grievance of their dissatisfaction from the services within 7 days from the activation of their services and after giving reasonable time to us to resolve the grievance. Such refund is subject to our sole discretion. In case of such termination, we may downgrade your account to the free plan for that service with limited access.

GOVERNING LAW AND JURISDICTION

In case of any contradiction or conflict between the laws of India and other jurisdictions, the laws of India shall prevail. Any dispute, controversy or claim arising out of or in relation to this Agreement, including a breach or termination thereof, shall be settled by a sole arbitrator to be appointed mutually by Company and You, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or amendment thereto. In the event we are unable to reach an agreement on the sole arbitrator, we agree to have a panel of three arbitrators appointed, of which one shall be appointed by each of us, and the third arbitrator appointed by the two arbitrators. The venue for arbitration shall be New Delhi. The arbitral procedure shall be conducted in the English language and any award or awards shall be rendered in English. In case of any dispute, either judicial or quasi-judicial, the same will be subject to the laws of India, with the courts in New Delhi having exclusive jurisdiction. The failure of Company to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

The Terms & Condition was Last Updated on: 16th January, 2025